Insight Accounting CPA Professional Corporation publishes the standards we hold ourselves to. If we ever fall short, we want you to be able to name it precisely. This page lists the measurable commitments we make on every engagement, every client, every file.
1. Response Time SLA
We commit to acknowledging every new client inquiry within one business day. For existing clients, we commit to substantive email replies within 48 business hours. For any CRA-triggered time-sensitive matter (notice of assessment, requirement to provide information, arbitrary assessment, garnishment, s. 231.1 audit request), we commit to same-day acknowledgment and next-business-day substantive response, regardless of the client’s usual retainer level.
2. Credentials
Bader A. Chowdry holds three simultaneous designations: CPA (Chartered Professional Accountant, Ontario), CA (Chartered Accountant, legacy designation), and LPA (Licensed Public Accountant, permitting public accounting engagements including reviews and audits in Ontario). Every engagement letter carries the LPA number. Any team member who signs off on client-facing work holds a CPA designation.
3. Professional Liability Insurance
The firm maintains Errors & Omissions (E&O) professional liability insurance at the minimum coverage limit mandated by CPA Ontario for LPA-licensed practices. Coverage is in force at all times. Certificate of insurance is available on request under engagement.
4. Two-Layer Review Cycle
No client deliverable leaves the firm on a single set of eyes. Every corporate tax return (T2), personal return (T1) with self-employment or rental income, review engagement, notice-to-reader compilation, and any planning memo passes through: (a) a senior preparer, and (b) partner-level review by Bader before release. This is enforced in our workflow software, not a discretionary process.
5. Ground-Truth Policy
Before advising on any rate, threshold, or deadline, we verify the figure against the current version of the source of authority: canada.ca, cra-arc.gc.ca, the Income Tax Act, the Excise Tax Act, or the applicable Ontario Ministry of Finance publication. We do not rely on last year’s number. We do not rely on secondary summaries. If a figure is indexed (like the LCGE or CPP YMPE), we confirm the current-year value on the day of advice.
6. Ethics & Confidentiality
All work is governed by the CPA Ontario Code of Professional Conduct, including Rules 201 through 217. Client information is protected under Rule 208 (confidentiality). No client information is disclosed to a third party without written client consent, except where required by law or professional standard (for example, a court order or a mandatory suspicious-transaction report under PCMLTFA).
7. Fee Structure Transparency
Every engagement letter contains a fixed-fee schedule or a documented hourly rate, no surprises. Where a matter requires unbudgeted time (for example, an unforeseen CRA audit expansion), we notify the client in writing before continuing and obtain approval for additional work. We do not bill for internal file-quality-review time.
8. Client Onboarding Speed
From signed engagement letter to first substantive work product, we commit to 48-72 business hours. This includes conflict check, engagement acceptance under CPA Ontario Rule 202, ID verification under PCMLTFA, prior-year file review, and issuance of a scoped work plan.
9. Reporting Cadence
Monthly retainer clients receive a written monthly report covering: bookkeeping status, HST filing position, corporate tax install status, upcoming deadlines (next 90 days), and one strategic observation. Reports are issued by the 15th of the following month, without prompting from the client.
10. Continuing Professional Development
Every CPA on the team completes the minimum 120 hours over a rolling three-year period, with at least 20 verifiable hours annually, as required by CPA Ontario’s CPD Standing Order. Bader tracks CPD in the CPA Ontario portal and can produce a CPD log on request.
If we fall short
Contact Bader directly at bader@insightscpa.ca. If a resolution requires an external body, the complaints process for a Licensed Public Accountant in Ontario runs through CPA Ontario’s Professional Conduct Committee.
— Bader A. Chowdry, CPA, CA, LPA — Insight Accounting CPA Professional Corporation
Disclaimer: Bader A. Chowdry, CPA, CA, LPA is a Licensed Public Accountant regulated by CPA Ontario. Insight Accounting CPA Professional Corporation is a Chartered Professional Accountant firm. This content is general information only and does not constitute professional advice for your specific facts. Confirm rules and figures with your own advisor before acting. Ontario businesses should retain a licensed CPA for engagement-level assurance and tax planning.